TQM and BPR: lessons for maintenance management

Institutionalized Organizations: Formal Structure as Myth and Ceremony

John W. Meyer, Brian Rowan · American Journal of Sociology · 1977 · 27.3K citations

Management, Organization Studies, Organizational Behavior +14

Reengineering Work: Don’t Automate, Obliterate

Michael Hammer · 1990 · 2.9K citations

Computing, Computer Science, Automation +9

An Instrument for Measuring the Critical Factors of Quality Management

Jayant V. Saraph, Philip G. Benson, Roger G. Schroeder · Decision Sciences · 1989 · 2K citations

Management, Quality Management, Quality Assurance +10

The firm as a distributed knowledge system: A constructionist approach

Haridimos Tsoukas · Strategic Management Journal · 1996 · 2K citations

Management, Knowledge Management, Organization Studies +7

Development and Validation of TQM Implementation Constructs

Sanjay L. Ahire, Damodar Y. Golhar, Matthew A. Waller · Decision Sciences · 1996 · 1.8K citations

Management, Quality Management, Quality Assurance +9