Dealing with Work Stress and Strain: Is the Perception of Support more Important than its Use?

Abstract

The authors conducted a study of the relationship between the perception and use of support in one's work environment and their effects on perceived stress and strain. The analytic sample consisted of 480 social workers drawn from a national directory, who answered a 1O-page questionnaire with items addressing burnout and social support. The resulting data indicate that those who used existing support systems within their organizations generally reported benefiting from this, although the use of support does not necessarily result in positive outcomes. The study also indicated that one is more likely to use support if one perceives the work environment to be supportive. Implications for organizations and individuals are presented.