Publication | Open Access
Measuring Quality, Cost, and Value of IT Services
13
Citations
6
References
2001
Year
Total Quality ManagementCustomer SatisfactionIt ServicesEngineeringBusiness IntelligenceQuality MetricPsm PerformanceAmerican SocietyJournalismQuality CriterionManagementPublic HealthAnnual Quality CongressReliabilityQuality CostLonger VersionMarketingQuality ImprovementQuality AssuranceBusiness
Longer version published at 2001 55th Annual Quality Congress, American Society for Quality, Charlotte, NC.
| Year | Citations | |
|---|---|---|
Page 1
Page 1