Progress and Development of Information Technology in the Hospitality Industry

Abstract

In view of the synergistic interaction between technology and hospitality services, this article reports the findings of a study that analyzed articles related to information technology (IT) published in Cornell Hospitality Quarterly ( CQ ) and its predecessor, Cornell Hotel and Restaurant Administration Quarterly ( CHRAQ ), a first-tier journal that places emphasis on the application of research to hospitality businesses. Through an examination of content from CHRAQ ’s inaugural issue in the early 1960s to the latest volume (in mid-2011), ninety-five articles were identified as relevant. A content analysis revealed that more than half of the articles focused on the hospitality industry in general and that a substantial number of IT-related articles had been published since the 1980s. This article contributes to a better understanding of the progress of the IT research conducted by hospitality researchers over the past five decades.