Electronic business invading the public sector: considerations on change and design

Abstract

Electronic Business (e-Business) is a powerful guiding vision for the transformation which the commercial and governmental sector have to undergo. Compared to Commerce, obviously, Government is lagging behind. Yet, for the public sector the rampant success of e-Commerce has acted as a stimulus prompting to raise the engagement in e-Business. Change occurs far and wide and becomes a topic of reflection not only on Business and Government, but also on design. Here, we can only highlight some issues and so, just three issues are treated: impacts on Government; transfer of concepts and systems; consequences on the design of administrative systems.