BMJ Quality & Safety · 2009 · 59 citations · 9 references
Frontline medical care providers, led by process design specialists, can successfully redesign episodic processes to consistently deliver evidence-based medicine, which may improve patient outcomes and reduce resource use.
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Journal of PeriAnesthesia Nursing · 2009 · 477 citations
All-or-None Measurement Raises the Bar on Performance
Thomas Nolan, Donald M. Berwick · JAMA · 2006 · 411 citations