Knowledge Management: Tools and Techniques

Abstract

Knowledge management is not one single discipline. Rather it is an integration of numerous endeavours and fields of study. This paper provides a framework for characterising the various tools and techniques available to knowledge management practitioners. It provides an overview of a number of key terms and concepts, describes the framework, provides examples of how to use it, and explores a variety of potential application areas. The stress of knowledge management tools and techniques has been manoeuvred to share knowledge through communication and collaboration tools which specify the shift from process to practice. http://dx.doi.org/10.14429/djlit.29.276