Publication | Closed Access
Determinants of Success for Computer Usage in Small Business
707
Citations
16
References
1988
Year
Customer SatisfactionBusiness IntelligenceComputer SuccessField StudyInformation Technology ManagementTechnology Acceptance ModelManagementBusinessUser ExperienceTechnology AdoptionUser AcceptanceSmall BusinessInformation ManagementBusiness AnalyticsTechnologyStrategic ManagementEnterprise Information SystemTechnology Transfer
This field study investigates the factors that affect the successful use of computer-based information systems (CBIS) by small business. The 93 manufacturing firms surveyed had fewer than 300 employees, less than $30 million in annual sales revenues, and had been using computers for at least three months. The principal findings showed that chief executive knowledge of computers and involvement in computerization leads to more successful computer use in small manufacturing firms. The use of on-site computers also has a positive effect on computer success.
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