An integral IT continuity framework for undisrupted business operations

Abstract

In this paper we present an IT continuity framework which deals with business continuity issues within organizations. The approach is based on an optimal mix between five groups of continuity measures that are associated with three risk clusters. Most organizations do have some continuity measures in case their level of operation is disrupted. However, these continuity measures are often isolated from each other and do not form an integral approach. They neither do cover the entire incident field. This framework supports the uniformity that exists among known continuity measures. Because of its generic nature, IT service providers can use the framework to organize their (existing) IT continuity portfolio in order to provide an optimal continuity solution to their customers.