ERP Implementation and Information Systems Success: A Test of DeLone and McLean's Model

Abstract

The present research develops and tests a theoretical extension of DeLone and McLean's model of information system (IS) success that explains personnel belief that contributes to user's utilization of ERP (enterprise resource planning) systems. The extended model is tested using the structural equation model (SEM); a survey of 202 end-users from ten Taiwanese enterprises that has implemented Data Systems' workflow ERP systems is conducted. The theoretical model proposed in this study provides insight into how the concept of useful perception is incorporated into DeLone and McLean model and plays a critical mediated role to influence system usage and its associated satisfaction. The implications of these findings for researchers and practitioners are discussed