International Journal of Hospitality & Tourism Administration · 2005 · 10 citations · 0 references
BusinessAccountancyHospitality ManagementAuditingHotel ManagementHousekeeping ManagementAudit DocumentationHotel Operations ManagementHousekeeping OperationsInternal AuditInternal AuditingOperational AuditingAuditsCompliance AuditsExpert Panel ProcessesHotel AuditingOccupancy AuditingOperational Performance Audit
Abstract There were three objectives of this study: (1) to identify and document patterns in operational audits currently being used in hotel housekeeping operations in North America; (2) to analyze and summarize the most important elements of these housekeeping audits; (3) to develop a generic hotel housekeeping audit which could be self-administered by employees and management. Qualitative methodologies including document content analysis, expert panel analysis and instrument field testing were used. The study resulted in a generic, comprehensive housekeeping operational audit.