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STUDIES OF ILLNESS IN THE AGED. THE INDEX OF ADL: A STANDARDIZED MEASURE OF BIOLOGICAL AND PSYCHOSOCIAL FUNCTION.

Sidney Katz · PubMed · 1963 · 12.2K citations

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Methods For Measuring Patient Satisfaction With Specific Medical Encounters

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Management, Health Services Administration, Health Assessment +16

Patients Evaluate Their Hospital Care: A National Survey

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Health Professions, Health Services Administration, Health Services Research +13

Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department

David A. Thompson, Paul R. Yarnold, Diana R Williams et al. · Annals of Emergency Medicine · 1996 · 552 citations

Management, Emergency Medical Services, Emergency Medicine +16

Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care

David Locker, David Dunt · Social Science & Medicine Part A Medical Sociology · 1978 · 472 citations

Social Sciences, Sociology, Consumer Behavior +13