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Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department

NursingCustomer SatisfactionActual Waiting TimePatient SatisfactionPatient ExperienceMedicinePatient SafetyExpressive QualityEmergency Department AdministrationOut-of-hospital Emergency Medical ServicePerceived Waiting TimeEmergency CareHealth Services ResearchEmergency MedicineHealth Information Technology