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ANTECEDENTS AND DIMENSIONS OF CUSTOMER PARTNERING BEHAVIOR IN LOGISTICS OUTSOURCING RELATIONSHIPS
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2009
Year
Customer SatisfactionLogistics ProcessesClient-supplier RelationshipsOrganizational BehaviorThird‐party Logistics ProvidersManagementCustomer BaseLogistics ServiceLogisticsSupply ChainSourcing ManagementRelationship MarketingThird-party RelationshipsThird-party LogisticsFocal 3PlInter-firm CoordinationSupply Chain ManagementStrategic ManagementMarketingInterorganizational RelationshipSupplier RelationshipOrganizational CommunicationBusinessStrategic SourcingBusiness Strategy
In order to be successful in today's competitive environment, third‐party logistics providers (3PLs) increasingly strive to develop close, mutually beneficial long‐term relationships with customers. The current study identifies inter‐organizational conditions and firm‐specific factors that influence a firm's partnering behavior with its 3PL. A model of the antecedents and dimensions of partnering behavior is developed and tested with a diverse set of relationships between a focal 3PL and members of its customer base.