Gender, work and technology in the information workplace: from typewriters to ATMs

Abstract

We consider the relations between gender and technology in the workplace, focusing on clerical work in the information workplace, especially the finance and insurance sector. Our goal is to excavate a ‘hidden history’ of how clerical work and the artifacts which sustain it have been understood and deployed under different cultural and economic circumstances. We employ an analysis of technosocial relations developed in Science and Technology Studies in which meanings about ‘technology’ and ‘society’ are mutually constitutive, changeable, and in need of maintenance in order to sustain their conceptual coherence. By drawing on examples from the USA and Canada, we argue that at various points over the twentieth century particular office technologies became ‘feminized’, or associated with characteristics coded as feminine, as a means of shaping spatial practice and social relations in the workplace.