A preliminary typology of organisational response to allegations of workplace bullying: see no evil, hear no evil, speak no evil

Abstract

Organisational representative response is an important factor to consider when counselling employees who have experienced bullying and are considering approaching their organisation for assistance. The author argues that not all responses are supportive and that some responses can further harm an employee. The author presents a review of representative responses, developed from bullying cases the author saw as a counsellor or trainer. The author reviews three organisational representative responses to allegations of bulling: (1) the behaviour is acceptable; (2) the behaviour is inappropriately equally attributed to both parties as a personality conflict; and (3) the behaviour is harmful and inappropriate. The author concludes that counsellors must review potential organisational representative responses with employees and recommends mandatory training for organisational representatives.