E-governmental value chain models-E-government from a business (modelling) perspective

Abstract

The paper considers electronic governmental activities from a business perspective, resulting in a so-called governmental value chain model. This model aims to support practitioners for better understanding and realisation of joint organisational and information system innovations in the public sector. It consists of a legislative, administrative and juridical function embracing three fields of legislative governance, administrative (resource) management and governmental service delivery management. Each field is structured after a strategic-constitutional, tactical-intermediation and operational-retail level. This model is an effort to transfer business concepts to electronic government in the public sector. Basically governmental activities are considered as a value chain linking the "trading" partners like citizens, administrative agencies and constitutional institutions.