Education Improvement through ISO 9000 Implementation: Experiences in Taiwan*

Abstract

This paper describes the experiences of introducing ISO 9000 into Taiwan’s higher education systems. Based on an empirical investigation and a case study, the authors argue that the implementation of ISO 9000 quality systems has a positive impact on the education quality. The benefits of ISO 9000 certification are further depicted for those interested in complying with the Standard. We also justify the current progress of the ISO 9000 implementation in Taiwan with recommendations for improvement.