2003 · 15 citations · 0 references
BusinessStrategic ManagementStrategyBusiness StrategyCorporate StrategyCustomer Service ManagementProduct-service SystemsConsulting ArrangementsIntegrated Product-service Offerings
The change from mere product supply to customer solutions, integrated and customized offerings (including e.g. products, software and services), has been argued to be a route to success in the 21st ...