Publication | Closed Access
Using the Concept of Loss: An Alternative SERVQUAL Measure
25
Citations
15
References
1999
Year
Customer SatisfactionMeasurement TheoryService QualityService ResearchPerformance MeasurePsm PerformanceManagementBusinessAlternative Servqual MeasureService Industries JournalProbability TheoryDecision TheoryStatistics
(1999). Using the Concept of Loss: An Alternative SERVQUAL Measure. The Service Industries Journal: Vol. 19, No. 4, pp. 89-101.
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