ConChat: a context-aware chat program

Abstract

ConChat is a context-aware chat program that enriches electronic communication by providing contextual information and resolving potential semantic conflicts between users.ConChat uses contextual information to improve electronic communication. Using contextual cues, users can infer during a conversation what the other person is doing and what is happening in his or her immediate surroundings. For example, if a user learns that the other person is talking with somebody else or is involved in some urgent activity, he or she knows to expect a slower response. Conversely, if the user learns that the other person is sitting in a meeting directly related to the conversation, he or she then knows to respond more quickly. Also, by informing users about the other person's context and tagging potentially ambiguous chat messages, ConChat explores how context can improve electronic communication by reducing semantic conflicts.