Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel Managers

Abstract

This study investigates the association between emotional intelligence and job satisfaction as well as between emotional intelligence and job tenure (company and hotel industry). Data were collected from supervisory and managerial employees of one hotel company located in the Midwest of the United States. Results show that several emotional intelligence components (Intrapersonal, General Mood, and Stress Management) are predictors of some job satisfaction categories (Nature of Work, Communication, Contingent Rewards, and Coworkers), and that the Interpersonal component of emotional intelligence is a predictor of longevity in the hotel industry but not longevity with the company. Based on study results, implications are provided for practitioners.