Contextmapping: experiences from practice

TLDR

Recent methods for mapping user interaction contexts have emerged, yet practical guidance on conducting such studies remains scarce. This paper shares insights from multiple research projects and years of industrial practice on conducting user studies with generative techniques. An appendix presents a detailed case study illustrating the application of these techniques.

Abstract

In recent years, various methods and techniques have emerged for mapping the contexts of people's interaction with products. Designers and researchers use these techniques to gain deeper insight into the needs and dreams of prospective users of new products. As most of these techniques are still under development, there is a lack of practical knowledge about how such studies can be conducted. In this paper we share our insights, based on several projects from research and many years of industrial practice, of conducting user studies with generative techniques. The appendix contains a single case illustrating the application of these techniques in detail.