Information and communication technologies adoption in SMEs: literature review

Abstract

Purpose The purpose of this paper is to examine the driving forces, challenges benefits, barriers and strategies to decrease barriers to information and communication technologies (ICTs) adoption and assimilation by small‐ and medium‐sized enterprises (SMEs) in this era of globalization. Design/methodology/approach The paper is based on a review of literature, both online and print. Findings The paper concludes that, ICTs adoption and assimilation in SMEs is critical to enhance their competitiveness. In addition, ICTs usage in SMEs will enhance accessibility into the international markets. Research limitations/implications The major limitation of this paper is that it only reviews relevant literature and that empirical findings are not obtained to give an insight and holistic view of ICTs adoption and assimilation by SMEs. Practical implications Effective use of ICTs in SMEs has great impact on its competitiveness and sustainability. In addition, owners/owner managers, policy makers and other stakeholders would be in a position to understand the challenges faced by SMEs in ICTs adoption and come up with various interventions to assist SMEs. Originality/value Despite the challenges faced by SMEs on ICTs adoption, SMEs stand to benefit from adopting ICTs in their business processes especially in accessing international markets. SMEs play a great role in the economy and thus need special attention.