Publication | Closed Access
The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry
228
Citations
32
References
1997
Year
Customer SatisfactionCultureService QualityService ResearchCross-cultural ExpectationsHospitality MarketingManagementBusinessHospitalityTourismService Quality PerceptionsHotel IndustryMarketingHospitality IndustryService EnvironmentHospitality Management
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|---|---|---|
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