Pushing back the frontiers: management control and work intensification under JIT/TQM factory regimes

Abstract

Drawing on primary and secondary sources the authors argue that the JIT/TQM manufacturing system intensifies work as a result of increased surveillance and monitoring of workers' activities, heightened responsibility and accountability, the harnessing of peer pressure within ‘teams' and via ‘customers', and the fostering of ‘involvement’ in waste elimination and the continuous improvement of the production process.