European Journal of Operational Research · 2013 · 30 citations · 27 references
BusinessInformation SystemsOperations ManagementQueuing TheoryService OperationsCall Center OperationsProcess ModelingQueueing AnalysisQueueing ProcessesQueueing TheoryService ProcessesCall Center Performance AnalysisCall Center QueueingCall Center Queueing ModelsCustomer Arrival ModelingParametric EstimationService Time ModelingStochastic Service Processes
27