Groupware comes to the Internet

Abstract

Early experiences with Web-based groupware point to new collaboration opportunities within and between organizations. We report the results of a study of more than 100 organizations that have used Web-based groupware to understand better how they are using it and what advantages and disadvantages they have experienced. We then use these data to develop a framework for analyzing and assessing the fit of groupware systems to organizational needs. We close with a discussion of the evolution and future of groupware.