Transportation Research Part C Emerging Technologies · 2010 · 12 citations · 10 references
ManagementMarketingPerformance MeasurementTransportationTransportation EngineeringCongestion ManagementCustomer SatisfactionPerformance MeasuresService Performance MeasurementService QualityTraffic OperationsAggregationAggregation StructurePerceived Service QualityService Quality AssessmentService Quality Perception
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Daniel Kahneman, Amos Tversky · American Psychologist · 1984 · 6.5K citations