The evolution from corporate social responsibility to supply chain responsibility: the case of Waitrose

TLDR

Corporate social responsibility and supply chain responsibility represent distinct approaches to social responsibility, with the latter emphasizing a more balanced power dynamic across the supply chain. This study investigates how Waitrose has evolved from corporate social responsibility to supply chain responsibility. The authors conducted a qualitative case study, interviewing Waitrose managers, suppliers, industry experts, and professional bodies, and observed an ethical audit of a supplier. The case demonstrates progress toward supply chain responsibility, highlights challenges in shifting from a watchdog model to a balanced, holistic approach, and outlines implications for managers and policymakers.

Abstract

Purpose This paper aims to investigate the evolution from corporate social responsibility to supply chain responsibility via the examination of Waitrose, a leading UK food retailer. These two concepts differ substantially and illustrate contrasting approaches in terms of social responsibility development and application. Design/methodology/approach A qualitative case study methodology is used where managers from Waitrose and its suppliers, industry experts and representatives from professional bodies are interviewed. An observation of an ethical audit with a Waitrose supplier was also conducted. Findings Findings show an example of good practice in the area of corporate social responsibility in the supply chain and illustrate the substantive progress that can be made in achieving supply chain responsibility. At the same time, the paper provides the specific challenges in developing from a corporate social watchdog approach to one in which the power in the chain is more balanced and where a holistic approach requires to be taken to achieve social responsibility. Originality/value Considering the scarcity of work examining empirically the issue of corporate social responsibility in food supply chains, this study demonstrates an evolutionary process and its stages based on an examination of Waitrose's supply chain and the corporate social responsibility approach it has taken with its suppliers. The authors also illustrate a range of key implications that need to be considered by both managers and policy makers and it provides a range of areas where further research is required.