Publication | Closed Access
Integrating Tqm into E-Commerce
21
Citations
3
References
2001
Year
Total Quality ManagementCustomer SatisfactionBusiness-to-business ResearchBusiness IntelligenceVarious Quality IssuesService QualityManagementCustomer Relationship ManagementE-commerce EconomyProcess ManagementBusiness-to-business MarketProduct QualityQuality ControlSupply Chain ManagementTqm-based E-commerce CommunityMarketingBusinessQuality CharacteristicImproved Product Quality
Abstract Integrating total quality management into E-commerce can benefit various segments of the E-commerce economy. This article discusses various quality issues in E-commerce and also provides a guideline for building a TQM-based E-commerce community.
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