Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2

The preference for self-correction in the organization of repair in conversation

Emanuel A. Schegloff, Gail Jefferson, Harvey Sacks · Language · 1977 · 4.6K citations

Language Studies, Communication, Linguistics +13

Everyday Language: Studies in Ethnomethodology

George Psathas · Human Studies · 1979 · 2.3K citations

Social Sciences, Anthropology, Linguistics +9

Repair After Next Turn: The Last Structurally Provided Defense of Intersubjectivity in Conversation

Emanuel A. Schegloff · American Journal of Sociology · 1992 · 1.8K citations

Language Studies, Communication, Organization Studies +14

The Preference for Self-Correction in the Organization of Repair in Conversation

Emanuel A. Schegloff, Gail Jefferson, Harvey Sacks · Language · 1977 · 1.1K citations

Language Studies, Communication, Linguistics +13