Do High‐Reliability Systems Have Lower Error Rates? Evidence from Commercial Aircraft Accidents

Abstract

High‐reliability advocates claim that highly reliable organizations ( HROs ), such as the Federal Aviation Administration's ( FAA ) air traffic control system, routinely demonstrate the ability to safely and reliably perform large‐scale technical operations. High levels of productivity with low levels of error are achieved even though complex technologies are used to accomplish mission goals. A recent study asserted that the FAA ’s air traffic control function developed HRO characteristics over a long period of time as part of a larger high‐reliability system. In that study, identifiable and measurable attributes and characteristics associated with high reliability were constructed, and their emergence was tracked over time. In this article, time‐series analysis was used to measure the relationship between characteristics associated with high reliability and commercial aviation accident reduction. A small but statistically significant effect was identified linking the adoption of HRO characteristics over time with a reduction in commercial aviation accident rates .