Attitudes towards process improvement among SMEs involved in E-commerce

Abstract

As part of the ESPRIT project KITE, the authors carried out a qualitative study of 27 SMEs that were actively engaged in E-commerce and whose activities were judged to represent best practice in this field. As the most successful SMEs grow rapidly, they will become increasingly aware of the need to improve and extend their existing processes. Based on our analysis of the best-practice SMEs, we make 15 recommendations for ways in which SMEs can ensure that they can support high-volume E-commerce activity by adopting best practices for process improvement, partnership and integration. Copyright © 2000 John Wiley & Sons, Ltd.