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A DISAGGREGATE STORE-CHOICE MODEL OF SPATIAL DECISION-MAKING
54
Citations
21
References
1979
Year
Customer SatisfactionBehavioral Decision MakingConsumer StudyConsumer ResearchBuying BehaviorEmpirical TestingOperations ResearchChoice ModelManagementConsumer BehaviorChoice-process DataDecision TheoryConsumer ChoiceEconomicsConsumer PreferencesShoppers Process InformationSustainable RetailingMarketingBehavioral EconomicsInteractive MarketingBusinessGrocery StoresDecision Science
Empirical testing of a decision model yields insights concerning the ways in which shoppers process information about grocery stores. Confirming hypotheses from the literature on consumer preferences, the results show that respondents are primarily concerned with quality and price of merchandise and that behavior is directly linked to derived utility measures. Clustering of the subjects discloses subtle differences among consumer groups in their approaches to evaluating the attributes of grocery stores.
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