Peer reference redefined: new uses for undergraduate students

Abstract

Purpose This paper aims to redefine the peer reference model – using student assistants to staff the reference desk – by expanding it to include upper‐level undergraduate students from various disciplines providing full reference service with minimal supervision as well as performing paraprofessional‐level duties. Design/methodology/approach Set within a backdrop of budget cuts, severe time and staffing limitations, and increasing demands for library services, the paper assesses the processes and results of implementing this new model of peer reference at a medium‐sized academic library. Findings The findings suggest that undergraduate students are not only capable but perhaps optimal at providing high‐quality reference service to their peers. Originality/value This paper redefines the peer reference model, using a case study carried out in a US university library.