Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization. - Concepedia

Concepedia

Publication | Closed Access

Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization.

24

Citations

14

References

1997

Year

Benjamin Schneider, Karen M. Holcombe, Susan S. White

Consulting psychology journal

Service QualityOrganizational CommunicationService ResearchServices ManagementService ExcellenceManagementBusinessService ScienceMarketingService Quality Organization

References

	Year	Citations

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