Integrating Six Sigma Concepts in an MBA Quality Management Class

Abstract

Instructors face enormous challenges in presenting effective instruction on concepts and tools of quality management. Most textbooks focus on presenting individual concepts or tools and fail to address complex issues confronted in real-world problem-solving situations. The supplementary use of cases does not help students to understand the dynamic challenges that professionals encounter in organizational settings. In this article, the authors describe an approach used to direct students through Six Sigma process improvement projects at local companies to reinforce the students' classroom experience. These projects provide excellent tools for enhancing learning and strengthening the bonds between universities and business communities.