Knowledge management: Review of the Critical Success Factors and development of a conceptual classification model

Abstract

Knowledge management is a critical issue in today's business world. Knowledge is considered as one of the most strategic resources of the firm and sources of competitive advantage. This research provides a comprehensive review of the literature on the Critical Success Factors (CSFs) and identifies eight major factor's clusters that influence the success of KM implementations in organizations. In order to enhance our understanding of these CSFs, it also develops a conceptual classification model.