Knowledge management and reference services

SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS

H Davenport Thomas, W Delong David, C Beers Michael · Sloan management review · 1998 · 2.9K citations

Management, Knowledge Management, Project Management +6

Knowledge management and the dynamic nature of knowledge

Claire R. McInerney · Journal of the American Society for Information Science and Technology · 2002 · 434 citations

Management, Knowledge Management, Organization Studies +11

Managing Customer Support Knowledge

Thomas H. Davenport, Philip Klahr · California Management Review · 1998 · 418 citations

Management, Knowledge Management, Management Information Systems +13

Data, information, knowledge and wisdom

Paul R. Cooper · Anaesthesia & intensive care medicine · 2016 · 261 citations

Management, Information Systems, Knowledge Management +10

D-Lib Magazine

Amy Friedlander, Catherine Rey · The Serials Librarian · 1998 · 232 citations

Computing, Computer Science, Data Management +15