Analysing Emergency Response Systems

Abstract

We suggest a method that can be used for analysing an emergency response system. Both the literature and empirical findings indicate that response operations sometimes diverge from existing plans when adapting to an event and its consequences. The method, which aims at achieving a better understanding of emergency response management, adopts a systems perspective using various relationships that exist or develop between personnel belonging to those organizations that are part of the emergency response operation. Results of a study of such an emergency response system are presented and discussed in order to demonstrate how the method can be employed.