ERP SUCCESS: THE SEARCH FOR A COMPREHENSIVE FRAMEWORK

Abstract

While there have been about a few dozen or so studies of ERP success measures, they have been centered on technical implementation success without taking into consideration that ERP implementation is only the first step towards its efficient and effective utilization. What’s more, most of the studies have diverse opinions on the evaluation criteria for ERP systems. Through FG discussions that are supplemented with literature for I/S and ERP success, a model for evaluating ERP system success is developed to guide practitioners in planning, executing and optimizing ERP implementations. In addition, the ERP success model can be expanded and extended to direct the efforts for future academic research.