New services design for smart cities

Abstract

As city authorities are becoming increasingly aware of the concepts 'intelligent city? and 'smart city' they undertake initiatives for designing new e-services that address challenges of development and sustainability more efficiently. However, the existing literature primarily focuses on application development, while the whole city planning process and involvement of citizens and end-users in the design and implementation of e-services for urban renewal is still a largely unknown field. After a literature review on smart city strategies and planning as well as a description of a pilot case for the creation of a smart city district, which was implemented in the framework of the PEOPLE project , the present paper concludes with a holistic approach for planning smart cities and designing e-services collaboratively in the form of a strategic planning roadmap.