Whither FM? A Delphi study of the profession and the industry

Abstract

A project conceived as finding expert common ground on the future evolution of facilities management (FM) revealed, instead, differing perceptions of the FM role rooted in different backgrounds, mind‐sets, and cultures, and held by the business, property, and FM disciplines. We report it in the hope of starting the change process which will allow the changing facilities needs of businesses and clients to be met.