Interpreting International Journal of Research and Practice in Interpreting · 1996 · 137 citations · 0 references
Language StudiesSocial PsychologyCommunity InterpretingInterpreting StudiesSociolinguisticsInterpreter TrainingInterpreting ProcessInterpreting Quality AssessmentInterpreter Need AssessmentInterpreter Performance AssessmentInterpreter-client InteractionInterpreter-customer InteractionSituational Context
The study examines how users’ individual characteristics and situational context may influence their expectations of interpreter performance. The study measures interpretation service quality against users’ judgments, needs, and expectations. The authors collected user evaluations in situ and analyzed them using empirical social science methods to interpret their significance. Full questionnaire and survey results are available online.
In the present study the quality of interpretation services is measured against the judgements, needs and expectations of users of that service. Using the methods of empirical social sciences research, it brings together the evaluations produced by a wide range of users and attempts to interpret their significance. User responses were obtained in the context in which the respondents were making use of the interpretation services and the data has been analysed against that background. In addition to the situational context, and to the extent that the empirical data permits, account has also been taken of the degree to which respondents' individual characteristics may have influenced their responses to or expectations of interpreter performance. The full questionnaire and survey results are available here.