Integrating context information into enterprise applications for the mobile workforce - a case study

Abstract

The integration of context information (especially location information) into mobile applications and services is one of the most crucial requirements to achieve a broader usability and hence acceptance of these. So far location information is used for typical business-to-consumer applications such as mobile-MapQuest or ATM-finder. The application of location awareness in typical enterprise or business applications, such as logistics or Customer Relationship Management (CRM), is currently addressed rather poor.