Publication | Closed Access
ON-LINE SERVICE QUALITY CONTROL: THE QUALITOMETRO METHOD
31
Citations
35
References
1998
Year
Total Quality ManagementCustomer SatisfactionReliabilityQuality AssuranceQualitometro MethodEngineeringService QualityService ResearchService ExcellenceService AssuranceManagementKey WordsBusinessSystems EngineeringQuality Of ServiceQuality ControlMarketingOperations Research
Key Words: Service qualityService quality measurementOn-line service quality controlCustomer satisfaction
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