Comparing Four Softwares Based on ISO 9241 Part 10

Abstract

Evaluation of Iran's HIS (hospital Information System) ergonomic quality using IsoMetric 9241 part 10 and compared results of that evaluation with results of ergonomic quality evaluation other softwares which evaluated by IsoMetric 9241 part 10. This research study was conducted in two stages. In the first stage, the researchers evaluated the HIS of 13 hospitals in Iran using ISO 9241 part 10, and in the second stage, they compared the evaluation results with the following softwares: a) IS-H*med (evaluated by Hamborg et al. 2004) b) SAP-HR (evaluated by Gruber 2000) c) Microsoft Word for Windows, Version 2 (evaluated by Gediga et al. 1999). For first stage used usability questionnaire called IsoMetrics which is based on the international standard ISO 9241 Part 10. This questionnaire is including 75 items based on the seven principles. Data analyzed using SPSS and Excel. The comparison between HIS and IS-H*med reveal that the former is significantly more usable than the latter in terms of all IsoMetrics sales. The HIS also proved to be significantly more applicable than SAP-HR in terms of such IsoMetrics scales as "suitability for task," "suitability for learning", "Error tolerance" and "learning ability". However, HIS was found to be significantly less usable than Microsoft Word. The results of the study show that compared with the mentioned three softwares, Iran's hospital information system enjoys an average ergonomic quality. Therefore, it is recommended that the users' comments and expectations be considered more when information systems are designed and developed.