Environment and Behavior · 1994 · 363 citations · 13 references
ArchitectureOrganizational BehaviorPsychologyEnvironmental PsychologyJob DesignOrganizational CommunicationEnvironmental AcousticsEnvironmental SatisfactionNoiseNoise ExposureNoise PollutionOccupational Noise ExposureHuman Response To NoiseNoise AnnoyanceNoise In The WorkplaceNoise SatisfactionRenovationSatisfactionWorkplace Environmental SatisfactionWorkplace Noise Exposure
Office noise disturbance reflects various environmental and job characteristics and can influence job satisfaction through both environmental satisfaction and job characteristics. The authors conducted a field study of 2,391 employees at 58 sites, measuring noise disturbance alongside environmental satisfaction, job satisfaction, and job performance before and after office renovations. About 54% of employees reported frequent noise bother, especially from conversations and phone rings; noise disturbance was linked to lower environmental and job satisfaction but not to supervisor‑rated performance, and increased noise was associated with a decline in satisfaction.
A field study assessed disturbance by office noise in relation to environmental satisfaction, job satisfaction, and jot performance ratings among 2,391 employees at 58 sites before and/or after office renovation. In all, 54% said they were bothered often by noise, especial!y by people talking and telephones ringing. Disturbance by noise correlated with dissatisfaction with the environment and job but not with selfor supervisor-rated performance. Quasi-experimental analysis of groups reporting increased, decreased, or unchanged disturbance by noise revealed a drop in satisfaction concurrent with increasing noise. Disturbance by office noise may reflect a variety of environmental and job characteristics and may have a role in job satisfaction through both environmental satisfaction and job characteristics. Implications are discussed.
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