Problem‐solving performance in naturalistic groups: A test of the ecological validity of the functional perspective

Abstract

Critics argue that the use of zero‐history laboratory samples to study the processes of small‐group communication lacks ecological validity and limits our ability to determine the usefulness of small group communication theories for the everyday practitioner. The purpose of this study was to determine whether the functional perspective of small‐group communication has real‐world significance by testing its predictive ability in naturalistic problem‐solving groups in an organizational setting. Statistical analyses provided partial support for the relationship between functional requisites and problem‐solving performance in an applied setting. Specifically, analysis of the problem, orientation/establishment of operating procedures, and evaluation of the positive consequences of alternatives were each found to have an independent main effect on the level of decision utility.